Troubleshooting
Configuring port speed and duplex
Sometimes customers may experience abnormal slow throughput result or packet dropped, which usually turns out to be caused by...Reset the admin password
Starting from firmware 5.4, Balance 305, 380 or above support admin password reset via the LCD panel. Admin password...Enable Remote Assistance
When you create a support ticket with the Support Team, you might be asked to enable the Remote Assistance...Properly configuring your firewall
We have written this quick walkthrough to help you properly configure your firewall rules. Configuring the proper port number...Obtaining a Diagnostic Report
Go through the following steps to obtain a Diagnostic Report from a Pepwave AP device: Connect to the Web...